What do you do if a patron has gotten obviously drunk?
This is a very important question. After watching how many the person has consumed and how they are behaving, ensure they have a designated driver. If they do not, call a cab and have them delivered home, regardless of whether he says he’s fit to drive. One pissed off customer is better than risking the lives of others or risking your business.
Like millions of Americans, I am from a proud Irish heritage. My family came over to the United States in the nineteenth century. After a couple of generations of struggle, my great-grandparents were able to pull themselves up and become successful entrepreneurs